Terms and Conditions

Last updated: 20th July 2026

These general terms and conditions of use govern the access to and use of www.dinnyhall.com. Please read these terms and conditions carefully before using the site. By accessing the site and/or placing an order, you signify your agreement to be bound by these conditions and you consent to us using your information in accordance with our Privacy Policy. If you do not accept these terms, please do not use the site.

Terms and Conditions for the Supply of Goods through the website you are connected to the User Agreement for Dinny Hall Ltd (Dinny Hall Ltd and of www.dinnyhall.com each separately and together in this Agreement, “we”, “us” or “our”), registered address is 200 Westbourne Grove, London, W11 2HR - Company Registration number 07837199.

If you require any information regarding shipping, refunds and returning purchases from www.dinnyhall.com, please refer to these Terms and Conditions as well as our Contact Page. On the Contact Page you will also find a customer registration form, advices and other general information on the services provided by us. If you require further assistance please note that you can contact the Dinny Hall Ltd Head Office via the Contact Page form, or by email at [email protected].

These Terms and Conditions, together with our Website prices, delivery details, contact details and privacy policy set out the whole of our agreement relating to the supply of the Products by us. Nothing said by any sales person on our behalf should be understood as a variation of these Terms or as an authorised representation about the nature or quality of any Products offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

We reserve the right to change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Registration

You may create an account on our website to manage your orders and enjoy a faster checkout experience. Creating an account is optional; you can also complete purchases using guest checkout.

When creating an account or placing an order, you agree to provide information that is true, accurate, current and complete. This includes your real name, email address, phone number, billing details and any other information requested during checkout.

You confirm that all payment details provided are valid and that you are the authorised user of the payment method used.

If any of your information changes, please update it directly in your account or contact us at [email protected].

You are responsible for keeping your account password secure and for all activity that occurs under your account. If you believe your account has been compromised, please notify us immediately.

For details on how we use and protect your personal data, please refer to our Privacy Policy.

Orders & Payment

Once you have selected your choice and your order has been placed, you will receive an email from Dinny Hall Limited outlining the details of your order. This email acknowledges that we have received your order, but it does not constitute acceptance.

Before your order can be finalised, Dinny Hall Limited must receive cleared funds or confirmation of the authorisation of the payment. Your payment method may be authorised at checkout, but funds may not be fully captured until your order is processed.

Acceptance of your order brings into existence a legally binding contract between you and Dinny Hall Limited. Unless you cancel your order, acceptance of your order and completion of the contract between you and Dinny Hall Limited will be completed when you receive a confirmation email to confirm that the items have been dispatched.

Payment must be arranged using any method currently specified on the Website. We accept Visa, MasterCard, American Express, Maestro and PayPal.

In the event that payment for an order is not received, you are not fully entitled to use your nominated credit, debit or charge card, or such card has insufficient funds to cover the cost of the order, then Dinny Hall Limited may contact you allowing you to make payment in full within a specified time period by the same or other means. Alternatively, Dinny Hall Limited may at its sole discretion cancel your order. In the event of an order cancellation, Dinny Hall Limited will return any payment received from you within 30 days of receipt of such monies to your nominated account. You agree that in any event Dinny Hall Limited has no liability to you for any loss, damage, costs, expenses or any other claims that you may incur. You agree to compensate Dinny Hall Limited in full against all costs and outgoings incurred by Dinny Hall Limited in obtaining payments from you in the event a failed payment occurs.

Our Right to Cancel

We reserve the right to cancel the contract between you and us if we have insufficient stock to deliver the goods you have ordered. We might also cancel your order if one or more of the items you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your contract we will notify you by email or by telephone, and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Prices

The price of each product will be as stated on www.dinnyhall.com at the time the order is submitted. Prices shown on the Website are in British Pounds Sterling (GBP) and inclusive of VAT at the applicable rate, unless you have selected an alternative country where VAT is not chargeable. If delivery is for outside of the UK, you can choose to change the currency to one of your choosing. Prices displayed here will include all local duties and taxes.

Our prices may change at any time. If we discover that the price has changed or that there has been a pricing error when we receive your order we will contact you and ask if you wish to proceed at the correct price. If you confirm that you do wish to proceed, please remember that we will still not be under an obligation to supply the Product(s) until we have sent you the second email confirming your Order.

Product pricing does not include the cost of delivery and freight insurance, as that cost is dependent upon the value of the item(s) purchased and so is advised in addition to the prices stated.

Promotion Codes

Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers and must be redeemed by the date published, if provided. Promotion Codes are only valid on full-price items and exclude sale items, gift vouchers, event deposits, and made-to-order/bespoke/commission pieces.

Unless advised that your offer will automatically be applied to your basket, to redeem promotion codes you must enter the Promotion Code during the checkout process when placing your order online otherwise the discount will not be applied to your order. Some exclusions and products may apply to our promotional codes.

Coupon Code Refund Policy

When a minimum order value is required for a coupon redemption, (e.g. £50 off with £100+ order), refunds will not be processed if the order (or parts of) are returned and the minimum value of the order is then not met.

In the event that items purchased as part of a multi-buy promotion are returned and the remaining items no longer meet the promotional threshold, the value of the promotional discount will be deducted from the refund.

Gift Vouchers

Dinny Hall offers Online Gift Cards. Online Gift Cards will be emailed either to the recipient (if the "send this as a gift" option is selected) or to the purchaser (if this option is not selected) once the full order has been processed and payment has been taken. A copy will also be sent to the purchaser as confirmation of dispatch. They are valid for 12 months from the date of purchase. They can be redeemed against all products online and in Dinny Hall standalone stores. Unfortunately, Online Gift Cards cannot be redeemed in our Liberty concession or with online stockists. They are non-transferable and may not be returned or redeemed for cash.

Promotion codes cannot be applied to the purchase of Gift Cards.

If your order total is less than the value of the Gift Card, the remaining balance will remain on the Gift Card and can be used against subsequent orders. You may check your Gift Card balance using the link provided in your Gift Card email or via the balance checker on our website. All remaining balances exceeding the value of your virtual gift credit must be paid by credit or debit card. If you return products you have purchased using a Gift Card, the refunded amount will be returned to the same Gift Card and can be used against subsequent orders.

Delivery

Goods will be delivered to the address provided to us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods from the delivery service used. You will become the owner of the goods you have ordered when they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs. For further information regarding delivery pricing, please see here.

Returns/Exchanges

At Dinny Hall we offer all online customers a hassle-free returns policy within 14 days of receipt.

Items purchased in a Dinny Hall store may be returned in-store within 28 days for an exchange or credit note, provided they are returned unworn, in their original packaging, and with proof of purchase.

Items purchased through Liberty must be returned directly to Liberty in accordance with their returns policy. Dinny Hall is unable to process returns or exchanges for purchases made via Liberty.

For full details on how to return or exchange an online order, including UK and international returns instructions, please refer to our Returns Page.

International customers should note that returns must be sent at their own expense using a tracked and signed-for service. Items must be returned in their original condition; earrings must be unworn for hygiene reasons. Items returned damaged, tangled or not in their original condition will not be refunded.

Refunds

Upon receipt of your return, your original method of payment will be credited with the cost of the goods minus the initial delivery charges (exceptions may apply). We will process your return within 5 days. Your credit card company may take further 3-5 working days to credit your account.

All monetary refunds can only be issued through dinnyhall.com.

Products purchased online can be returned in store but only for an exchange.

Product Guarantee Policy

Dinny Hall jewellery is guaranteed for 24 months for all silver and vermeil jewellery and 36 months for solid gold jewellery, under normal conditions of wear and tear (see jewellery care).

Gold Vermeil is 2 Microns or more of 18k yellow or rose gold. We endeavour to achieve a consistent colour of gold Vermeil; however, gold plating being a volatile and complex process there can be some variation of shade. The plating on gold Vermeil jewellery is guaranteed for 24 months, so if the piece requires re-plating it will be free of charge. After 24 months, please see our re-plating guide.

Dinny Hall jewellery which combines silver, 14k gold and gemstones is generally rhodium plated, but we do not coat any silver with anti-tarnish varnish as we feel this destroys the natural beauty of sterling silver.

All rhodium plated jewellery can be polished and re-plated, please contact us for details and charges.

Dinny Hall offers one free polish and/or rhodium plate on all 18k gold rings.

We repair Dinny Hall eternity rings, the first replacement stone is free of charge.

Complaints

If you have a complaint about us email [email protected] giving full details including date of purchase and order reference number where applicable and your full name and address and contact details.

Liability

Nothing in these Terms will limit Dinny Hall Limited's liability for death or personal injury resulting from our negligence or that of our employees or agents. If you are a consumer (within the meaning of the Unfair Contract Terms Act 1977) the content of these Terms will not affect your statutory rights.

Where Dinny Hall Limited provides any information in relation to the products supplied to it by a third party, Dinny Hall Limited does not give any warranty, guarantee as to its accuracy or otherwise and shall have no liability to the customer for any losses arising as a result thereof.

In the event that Dinny Hall Limited is unable to or fails to deliver the products ordered within any time period specified, we will use reasonable endeavours to contact you in order to re-schedule the delivery time. Dinny Hall Limited does not warrant or guarantee the delivery date specified in the Order Confirmation and shall have no liability to you for any loss, damage, costs, expenses or other claims that you may incur as a result of late delivery.

Dinny Hall Limited will not be in breach of contract as a result of any Force Majeure event.

In any event, the liability of Dinny Hall Limited for any breach or the aggregate liability for any series of breaches under or in connection with these terms shall not exceed the value of the relevant order placed by you from time to time.

Dinny Hall Limited will hold no liability for loss of profit or for any indirect, special or consequential loss of damage, costs, expenses or other claims for compensation whatsoever arising out of or in connection with the supply or non-supply of the purchased items (including any delay in supplying the items) or their use or resale by you.

Other than as set out in our returns section, the entire liability of Dinny Hall Limited arising out of any order for items from you will be limited to the total price of the items ordered by you.

You must observe and comply with all applicable regulations and legislation, including all necessary customs, import or other permits to purchase items from www.dinnyhall.com. The importation or exportation of Dinny Hall Limited products may be prohibited by certain national laws. Dinny Hall Limited makes no representation and accepts no liability in respect of the import or export of the items you purchase.

Privacy Policy

Any personal data gathered through your use of this site will be processed in accordance with the UK GDPR and the Data Protection Act 2018. We do not store credit card details, nor do we share customer details with third parties except as required to fulfil your order. Please refer to our Privacy Policy for full details.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic and support essential site functionality such as checkout. For full details on the cookies we use and how to manage your preferences, please refer to our Cookie Policy.

Email Usage

We use your email address as a convenient way to contact you about your order or any reminder service you have. From time to time, we may update you on relevant Dinny Hall Limited news or offers, but only with your permission. We will not pass on your details on to any other third parties. We do not store credit card details, and we do not share your personal data with third parties except as required to fulfil your order or as outlined in our Privacy Policy.

Notices

All notices given by you to us must be given to us at [email protected]. We may give notice to you at either the email or postal address you provide to us when placing an order on the Site. Notice will be deemed received and properly served immediately when posted on our site, 24 hours after an email is sent, or three days after the date of posting of any letter.

In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

Waiver

Failure or delay by us in enforcing or partially enforcing any provision of the Contract shall not be construed as a waiver of any of our rights under the Contract. Any waiver by us of any breach of, or any default under, any provision of the Contract shall not be construed as a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract.