FAQs

Please see our delivery page for more information.

All our items are sent as "signed for" so you are required to be home to receive it. If you're not at home, a delivery card will be left for you to rearrange delivery or collect from a local sorting office.

If next day delivery is available at checkout, then orders placed before midday on Friday, will arrive on Saturday. Any orders placed after this will be shipped on the following Monday. Alternatively, please call one of our stores and they may be able to courier jewellery to you if you live locally.

Yes, we deliver worldwide. We offer an integrated international delivery service that automatically calculates duties, taxes and delivery fees at checkout to ensure a smooth, fully‑landed experience.

To use this service, simply select your shipping country at checkout or by clicking on the flag in the header of the website.

If your online order does not meet your expectations, you may return goods within 14 days of receipt for a refund or exchange. For more information on how to return your order, please visit our returns page.

All items must be returned in original condition with tags attached. A refund will be issued once the item is received in original packaging with your details enclosed. During busy periods, refunds may take up to 3 working days to be processed after receipt, plus a further 3-5 working days for funds to appear in your account.

Yes but please note that a refund cannot be issued until the web department are notified of your return by the relevant store. As a result, the store cannot issue you an immediate refund on the day, but funds should be returned to your account within 14 days. It is advised that you still contact [email protected] to confirm that you have done this.

Please note, our Liberty concession is unable to accept refunds or exchanges.

Your transaction is secure and we do not see your details.

We accept American Express, MasterCard, Visa, Visa Debit, Visa Electron and Maestro. We also accept PayPal, Klarna, Shop Pay, Apple Pay and Google Pay.

Your preferred payment method can be selected at the payment stage of checkout. 

Yes, we ship worldwide and in your local currency. Global orders are handled by a third party that settles duty and taxes as part of the service.

Online gift cards can be loaded with a pre-determined amount. It can be found and purchased here.

At checkout, simply add your code in to the gift card box.

In most cases, we should be able to put an item on hold for 24-48 hours. Please contact us to enquire.

Solid Sterling Silver 925, 18k gold vermeil, solid 10, 14 & 18 karat gold. Most of our jewellery is recycled. 18 karat gold vermeil is a heavy gold plate over 925 sterling silver.

All jewellery is stamped with its relevant precious metal number and, where required, hallmarked by the UK Assay Office.

Vermeil is the term used for sterling silver coated with 2.5 microns of high-quality gold. We use 18k gold vermeil across our silver range for a rich yellow gold lustre.

We use a range of precious and semi-precious stones across our gem-set pieces. All gemstones are responsibly sourced, and our diamonds are Kimberley Process certified.

Click here for a full list of gemstones we work with and their significance.

Our gemstones are sourced from the far corners of the earth, including Sri Lanka, Russia, Brazil, and several African countries. We provide as much information as possible with each gemstone product.

We are committed to responsible sourcing and ethical production across our supply chain. We have worked with the same factories for over 20 years, who work with fairly mined materials. Our main factory is operating at 90% carbon emission free and working towards 100%. Most of our silver is recycled, and our packaging includes recycled materials. We continue to improve our practices year on year.

You can commission fine jewellery through our bespoke service. We work with 18k yellow gold, white gold, and platinum to create bespoke fine rings. Each commission is handled on a case-by-case basis. Click here to enquire with our fine jewellery specialists.

Yes. We offer engagement rings, wedding rings, eternity rings and bespoke commissions. Click here to enquire with our specialists.

We recommend visiting one of our stores for the most accurate in‑person sizing. If that's not possible, you can order our refundable sizing rings to measure at home or use our online ring size guide.

All Dinny Hall jewellery is covered by our product promise, offering a 12-month warranty for silver and vermeil jewellery and 24 months for solid gold jewellery under normal wear and tear. Please contact [email protected] for repairs outside this period.

Yes, we offer repairs within warranty and paid repairs outside warranty. Please contact [email protected].

Please refer to our care guide for maintenance and best practice.

Silver can tarnish due to natural oils, perfumes, creams and sulphur in knitwear. This can be removed with a polishing cloth or silver dip.
18k gold vermeil can be cleaned with a soft cloth, warm soapy water, or silver dip.

Tarnishing is a natural process and may still occur over time.

If you purchased between January-July 2020, your packaging may cause temporary tarnishing due to a harmless trace of sulphur. Please contact [email protected] for a cleaning kit.

We can often replace stones depending on wear and circumstances. Costs are assessed case by case.

We recommend adding jewellery to your home contents insurance. High-value items should be individually valued and insured.

In some cases, we can supply a single replacement earring depending on stock.

Please contact [email protected]. Ensure earrings are securely fastened. Dinny Hall cannot take responsibility for lost earrings.