Privacy Policy

Last updated: 20th July 2026

Introduction

Dinny Hall ("we", "us", "our") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use and protect your personal data when you visit or make a purchase from dinnyhall.com.

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For any questions regarding this policy, please contact: [email protected].

Personal Information We Collect or Process

When we use the term "personal information", we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact Details

• Name
• Address
• Billing address
• Shipping address
• Phone number
• Email address

Financial Information

• Credit card information
• Debit card information
• Financial account information
• Payment card information
• Transaction details
• Payment confirmations
• Other payment-related information

Account Information

• Username
• Password
• Security questions
• Preferences and settings

Transaction Information

• Items viewed
• Items added to your cart
• Wishlist activity
• Purchases
• Returns
• Exchanges
• Cancellations

• Previous transactions

Communications With Us

Information you provide when contacting us, including customer support enquiries and correspondence.

Device Information

• Device information
• Browser information
• Network connection information
• IP address
• Other unique identifiers

Usage Information

Information regarding your interaction with the Services, including how and when you interact with or navigate the website.

Information We May Collect From You

We may collect and process the following information:

• Information you provide when filling in forms on our website
• Information provided when creating an account or placing an order
• Records of correspondence if you contact us
• Survey responses and feedback
• Transaction and order fulfilment details
• Website usage data, including traffic data, location data and browsing behaviour

IP Addresses

We may collect information about your computer, including:

• IP address
• Operating system
• Browser type

This information is used for system administration, website optimisation and analytical purposes. This data does not directly identify individual users.

Cookies

Our website uses cookies to distinguish you from other users of our website. Cookies help us improve website performance, personalise your experience and better understand how our website is used.

For more information, please see our Cookie Policy.

Where We Store Your Personal Data

The data we collect from you may be transferred to and stored outside the United Kingdom or European Economic Area (EEA).

By submitting your personal data, you agree to this transfer, storage or processing. We take all reasonable steps necessary to ensure your data is treated securely and in accordance with this Privacy Policy.

All information you provide is stored on secure servers. Payment transactions are encrypted using SSL technology.

If you have a password for accessing certain areas of our site, you are responsible for keeping this password confidential.

While we take appropriate security measures to protect your personal data, transmission of information over the internet is not completely secure and we cannot guarantee the security of data transmitted to our website.

How We Use Your Information

We use your information to:

• Process and fulfil orders
• Provide products and services requested by you
• Manage your account
• Respond to customer service enquiries
• Improve our website and customer experience
• Notify you about changes to our services
• Prevent fraud and enhance website security
• Send marketing communications where you have consented to receive them

Marketing Communications

If you are an existing customer, we may contact you electronically with information about products and services similar to those you have previously purchased or expressed interest in.

If you are a new customer, we will only send marketing communications where you have given your consent.

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us at: [email protected].

Disclosure Of Your Information

We may share your personal information with:

• Service providers who help us operate our website and fulfil orders
• Payment providers and fraud prevention agencies
• Professional advisers and legal authorities where required by law
• Companies within our group structure

We may also disclose your personal information:

• If we buy or sell business assets
• If Dinny Hall or substantially all of its assets are acquired by a third party
• To comply with legal obligations
• To protect the rights, property or safety of our business, customers or others

Experian & Club Canvasse

Your personal data may be shared with Experian Ltd for the purposes of managing a service called Club Canvasse, a home shopping and direct retailer data co-operative of which DHTG LTD / Dinny Hall LTD are members.

This service helps us better understand customer purchasing behaviour and communicate more effectively with customers. Your personal information is not shared directly with other members of the co-operative. Only aggregated and anonymised purchasing data is used for reporting and analysis.

For more information about Experian's marketing services, please visit their website.

Klarna Payment Method

In order to offer Klarna payment methods, we may share your contact and order details with Klarna during checkout so they can assess whether you qualify for their payment options.

Any personal data transferred to Klarna is processed in accordance with Klarna's own Privacy Policy.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting or reporting requirements.

Your Rights

Under UK data protection law, you have rights including:

• The right to access your personal data
• The right to correct inaccurate personal data
• The right to request deletion of your personal data
• The right to object to certain processing activities
• The right to withdraw consent for marketing communications
• The right to request restriction of processing
• The right to request transfer of your data

To exercise any of these rights, please contact: [email protected]

Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

For more information, please visit: https://ico.org.uk.

Third-Party Links

Our website may contain links to third-party websites. Please note that these websites have their own privacy policies and we do not accept responsibility or liability for their policies or practices.

Changes To This Privacy Policy

Any changes we make to this Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email.

Contact

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to: [email protected].