Returns and Exchanges
At Dinny Hall, we offer all online customers a hassle-free returns policy within 14 days of receipt.
Items purchased in a Dinny Hall store may be returned in-store within 28 days for an exchange or credit note, provided they are returned unworn, in their original packaging and with proof of purchase.
Items purchased through Liberty must be returned directly to Liberty in accordance with their returns policy.
Dinny Hall is unable to process returns or exchanges for purchases made via Liberty.
UK Returns
Step 1: Create Your Return
Complete a returns form through the Royal Mail Returns Portal.
You will be asked to enter your order details and the reason for your return. Once completed, your returns label will be generated for you to download. Please print the label and securely attach it to the outside of your parcel.
Step 2: Pack Your Item
Please ensure the item is:
- New and unused
- In its original condition
- Returned in the jewellery box provided
If you wish to exchange your item, please contact us at [email protected] before returning it.
Step 3: Return Your Package
Return your package via Royal Mail.
Before sending, please ensure the package is securely sealed.
We strongly recommend obtaining proof of postage, as we cannot accept responsibility for returned items until they reach us.
We are unable to accept responsibility for parcels lost in transit.
A £3.95 fee will be deducted from your refund to cover the cost of the return label.
Royal Mail Collection Service
Unable to make it to the Post Office?
After generating your returns label, you can arrange a collection directly with Royal Mail.
International Returns
Please contact [email protected] to arrange a return or exchange.
Unfortunately, we do not offer free returns for international or European orders.
Customers are responsible for return postage costs and we recommend using a tracked and signed-for delivery service.
Important Return Conditions
Items may only be returned in their original condition.
- Earrings must be unworn for health and hygiene reasons.
- Please use the packaging inserts supplied to prevent items becoming tangled or damaged in transit.
- Items returned damaged, tangled or not in their original condition will not be refunded.
Refunds
Once your return has been received, your original payment method will be credited with the cost of the goods, excluding original delivery charges unless otherwise applicable.
We aim to process returns within 5 days of receipt.
Please allow an additional 14 working days for your card provider or bank to process the refund.
All monetary refunds can only be issued through dinnyhall.com.
Products purchased online may be returned in-store for an exchange only.
Terms & Conditions
Jewellery Returns
Engraved pieces are non-returnable and non-refundable.
We cannot accept responsibility for items that become defective or damaged as a result of:
- Improper handling
- Lack of care
- Misuse
- Accidents
- Normal wear and tear
Coupon Code Refund Policy
Where a minimum order value is required to redeem a promotional code (for example, £50 off a £100 spend), refunds will not be processed if returned items cause the order value to fall below the qualifying threshold.
Sale Price Change Refund Policy
As an online business, our prices may change in response to trends, stock availability and customer demand. Unfortunately, we are unable to refund the difference if the price of an item changes after purchase.
