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Deliveries and Returns

Please note, as we take further measures to support social distancing in these challenging times our head office and fulfilment centre is working at a reduced capacity. Don’t worry, we’re still here and posting orders. Our offices are being kept in excellent hygiene conditions and, as always, we sterilize each piece of jewellery before its placed in its box and sent.

Deliveries

We offer a variety of delivery methods to your home or office. 
We also offer a free in-store collection service.

Free Delivery (UK only)  Free      5 - 7 working days
Standard Delivery (UK only)£4.502 - 3 working days
Standard Next Working Day Delivery (order before 1pm)£8.50Next Day per delivery address within the UK
Next Day - Saturday Guaranteed (UK only, order before 1pm Friday)£12.00Next Day per delivery address within the UK, Saturday Guaranteed
European Delivery £12.505-7 working days
USA and the rest of the world£19.957-10 working days
  • If you choose the In-store collection service, your order can be delivered to any Dinny Hall store in London. Orders will be delivered to your selected store within 3-4 working days after your order is placed. *Please note only Islington and Covent Garden stores are available for collection at this time.
  • You will receive an email when your order is ready to collect. Please try to collect your order within 5 days.
  • If you are unable to collect your order within 5 days of the collection date, please contact our Customer Services team on +44 (0) 207 704 1543.
  • When collecting your order, you will need to provide proof of ID.

If you have any queries regarding our in-store collections please call us on +44 (0) 207 704 1543 or email customercare@dinnyhall.co.uk

Please note:

Special Next Day Delivery, Saturday Guaranteed and London Same Day Orders need to be received by 1pm to enable same day dispatch, and is not available on Saturday and Sunday or Public bank holidays.

Deliveries to Europe and Worldwide orders will be dispatched by Royal Mail International Signed For. Royal Mail states delivery within 5 to 7 Working days.

For security purposes, all Dinny Hall deliveries require a signature. All mainland UK next-day deliveries are sent via Royal Mail and you will receive a notification on the day of delivery. Deliveries to the Channel Islands are sent via Royal Mail.

Please note, during peak promotion periods, all sale orders will be shipped in padded envelopes.

Returns/Exchanges 

At Dinny Hall we offer all online customers a hassle-free returns policy within 14 days of receipt.

We have an extended returns policy in place for orders placed from the 1st December 2020. Please notify us at customercare@dinnyhall.co.uk within 14 days of purchase stating the reason for return - we will then allow a total of 30 days after the day lockdown ends to return the jewellery to us.

UK Orders

  • Please contact customercare@dinnyhall.com to request an exchange or a free returns label. 
    A pre-paid postage label will be sent by email.
  • Pack the item(s) you wish to return. 
    New, unused and in their original condition*, with the security tag and in the jewellery box provided, please also enclose a copy of your order number.
  • Post the item(s) back via Royal Mail. 
    Before sending, please ensure your package is fully sealed, and the labels are fully secured. We strongly advise you to obtain proof of postage receipt as we cannot be held responsible for any returned items until they reach us. We cannot accept responsibility for parcels lost in transit.

International Orders

Upon receipt of your return, your original method of payment will be credited with the cost of the goods minus the initial delivery charges (exceptions may apply). We will process your return within 5 days. Your credit card company may take further 3-5 working days to credit your account. All monetary refunds can only be issued through dinnyhall.com. Products purchased online can be returned in store but only for an exchange.

*Items may only be returned in their original form. Please use the packaging inserts supplied to ensure products do not return to us tangled or damaged. Please note any items returned damaged, tangled or without the tag intact will not be refunded.

Jewellery Return Terms and Conditions

Engraved pieces are non-returnable/non-refundable.

We cannot accept responsibility for items that are defective or damaged, resulting from improper handling, lack of care, misuse, accidents or normal wear and tear. 

Coupon Code Refund Policy 

When a minimum order value is required for a coupon redemption (e.g £50 off with £100+ order), refunds will not be processed if the order (or parts of) are returned and the minimum value of the order is then not met. 

Sale Price Change Refund Policy

Can I get a refund if the price has changed since I ordered it?
As an online business, our prices change in response to trends, stock and demand from customers. In this case, we will not refund the difference.