Dinny Hall Careers
Dinny Hall is a luxury heritage brand and retailer committed to providing the highest quality jewellery and the best customer service within a friendly, positive working environment.
Working at Dinny Hall isn’t just about having a job – it’s about having a career. We know our team members are Dinny Hall’s future and we are committed to helping them grow and expand their skill-set. Every team member works hard to give our customers a memorable and wholly pleasurable experience.
If you are an enthusiastic, talented professional with a passion for luxury jewellery, we would love to hear from you.
E-Commerce Customer Service Manager
Location: London
Salary/Rate: Competitive + benefits
THE POSITION
As the E-Commerce Customer Service Manager, you will play a pivotal role in delivering exceptional customer service and driving growth in the e-commerce department.
KEY RESPONSIBILITIES
- Provide exceptional customer service through email, live chat, and other communication channels, promptly addressing inquiries, resolving issues, and providing product information.
- Manage and assist in the fulfilment of customer orders, collaborating with other teams to ensure seamless order processing and resolution of any issues.
- Offer product recommendations, sizing advice, and styling tips to enhance the shopping experience for customers.
- Address and resolve customer complaints or concerns, escalating issues when necessary.
- Stay updated on product knowledge, promotions, and policies to provide accurate information to customers.
- Contribute to improving customer service processes and procedures, suggesting innovative ideas to enhance the overall customer experience.
- Assist with product uploads and online visual merchandising to optimize product visibility and sales.
- Participate in discussions for website updates and improvements with the Head of E-Commerce.
IDEAL CANDIDATE
- Proven experience in a customer service role, preferably in the e-commerce fashion industry.
- Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.
- Strong problem-solving skills and the ability to handle customer complaints or difficult situations with empathy and professionalism.
- Detail-oriented and organized, capable of managing multiple tasks simultaneously.
- Passion for fashion and staying updated with the latest trends and industry developments.
- Proficiency in using customer service software, Magento 2, and Microsoft Office Suite.
- Enthusiastic understanding of omni-channel operations – cross departmental – online and offline.
Please send your CV and covering letter to David at david@dinnyhall.co.uk quoting reference ECSM-LDN
Luxury Jewellery Retail Sales Consultants
Location: London
Salary/Rate: Competitive + benefits
We are currently recruiting jewellery sales consultants to work in our London based stores.
Applicants must have a very high standard of personal presentation and excellent customers service skills as here at Dinny Hall we pride ourselves on our extremely high standard of customer service throughout the entire company. Applicants must have experience in luxury retail. A knowledge of fine jewellery would be an advantage.
Please send your CV and covering letter to Shai at westbourne@dinnyhall.co.uk quoting reference RSC-LDN