Dinny Hall Careers

Dinny Hall is a luxury heritage brand and retailer committed to providing the highest quality jewellery and the best customer service within a friendly, positive working environment.

Working at Dinny Hall isn’t just about having a job – it’s about having a career. We know our team members are Dinny Hall’s future and we committed to helping them grow and expand th skill-set. Every team member works hard to give our customers a memorable and wholly pleasurable experience.

If you are an enthusiastic, talented professional with a passion for luxury jewellery, we would love to hear from you.

Dinny Hall

 

E-commerce Manager

Location: London

Salary/Rate: Competitive 


We are currently recruiting an experienced E-commerce Manager to work in our Islington store.

For 30 years Dinny Hall has been a leader in British jewellery design. She caught the attention of the fashion world when her first collection was bought by a leading London luxury department store. Over the last three decades, Dinny Hall’s jewellery has continued to adapt with trends while maintaining the same quality and flair that brought her success originally. With 6 central London stores and a growing international business both on and offline, an exceptional level of customer experience is at the heart of the Dinny Hall brand. 

About the Role:

The E-Commerce Manager is responsible for driving website performance, ensuring the site is optimised to maximise conversions, revenue, and online growth.

Your ultimate objectives will be to maintain and optimise the site with outsourced back-end support and increase conversion rates in line with Dinny Hall Targets and KPIs. You will do this through identifying stress-points in the customer online journey, and working with the Marketing, Social and Graphics team to implement improvements throughout the site. You will be the main conduit for Marketing, Social and Customer Care channels, consolidating cross-company requirements and implementing as briefed.

You will also execute basic SEO, propose and feed back-end requirements to external Web parties, ensure that products are correctly listed/ merchandised, and all pages are created to optimise brand awareness, clarity of message and ease of transaction.

 

Responsibilities:

  • Manage, maintain and develop www.dinnyhall.com and trouble-shoot as necessary. (review with HQ)
  • Contribute to overall web presence working with Creative Director, Marketing and visual merchandising. To also consider this within the wider initiatives of the brand, and Dinny Hall Stores.
  • To Manage and lead a changeover of back-end support and pre-plan for the implementation of a potential new website and its migration in 2019/2020.
  • Manage functionality of the current site - owning new page builds, product uploads, UI & UX etc - and ensure it is optimised for desktop and mobile.
  • Organise and lead weekly web meetings to report on sales targets YTD, update on technical developments, and propose improvement strategies.
  • Work with Marketing on email marketing tools to contribute to a more direct and engaging email marketing plan.
  • Research, strategise and implement a GoogleAdWords campaign to align with the overarching communications strategy of the business – working collaboratively with Marketing; to include Google AdWords / PPC, product selection and advertising, keyword search terms and SEO.
  • Make full use of Google Analytics, live chat, Magento features, Wordpress, Photoshop, Hero and any additional web tools to aid web development and propose improvements.  
  • Report and resolve technical problems in good time to IT support and web development (outsourced) or any other external developers the company may appoint.
  • Implement e-commerce marketing materials in line with the companies overarching Communications Strategy. Working collaboratively with Marketing on this.
  • Oversee the companies live chat service and assist during busy retail periods, including sales via live chat or by phone. Manage any necessary training for this feature.
  • To lead the E-commerce assistant in:
    - New product upload, product offer and web order process for wholesale and handling technical issues.
    - Customer care queries and online transactions (online/offline) packing orders, content upload and live chat.
    - Analysis of website statistics. Provide reports for senior managers, clients and partners. Provide monthly PPC reports, live chat reports, heatmap analysis, as needed.

About you:


Experience

  • 3-5 years’ experience in a similar E-commerce role
  • Experience with marketing analytics and website testing tools (e.g. Google Analytics, Keyword Tools, Heatmap Analysis)
  • Demonstrable experience of translating traffic into conversion and implementing strategies to ensure sustainable growth. 
  • Strong experience of PPC, SEO, CRM demonstrated by a successful portfolio of projects/campaigns.
  • Experience working with Magento 1 and 2 essential 
  • Shopify Content Management System preferred
  • Previous experience of Jewellery and the premium/luxury market preferred.

Skills

  • Highly analytical with the ability to collate, analyse and present data and clear insights to the business
  • Demonstrable understanding of key website metrics, and cause and effect for each
  • Sales and target driven
  • Outstanding communication skills
  • Team player
  • Well-organised, logical and efficient. Project management skills preferred.
  • Outstanding attention to detail
  • Good knowledge of MS Word, PowerPoint, Excel
  • Basic knowledge of HTML and CSS preferred, but not essential

 

Please send your cover letter and CV to hollie@dinnyhall.co.uk stating ‘E-commerce Manager’ in the Subject Line. 

 

 

Retail & E-commerce Sales Associate

Location: London

Flexible working hours split between Shop floor and Web. 

Salary/Rate: Competitive + benefits


We are currently recruiting jewellery sales consultants to work in our London based stores.

For 30 years Dinny Hall has been a leader in British jewellery design. She caught the attention of the fashion world when her first collection was bought by a leading London luxury department store. Over the last three decades, Dinny Hall’s jewellery has continued to adapt with trends while maintaining the same quality and flair that brought her success originally. With 6 central London stores and a growing international business, an exceptional level of customer experience is at the heart of the Dinny Hall brand. 

The Retail & Ecommerce Sales Associate is a brand-new role designed for an enthusiastic and experienced sales associate looking to expand into ecommerce sales and customer care.

Key Responsibilities 

Store:

  • To consistently provide excellent customer service and maximize sales while maintaining an enjoyable and professional working environment representing the Dinny Hall brand
  • Provide every customer with a luxury customer service experience in line with the company’s expectations
  • Consistently strive to overachieve sales targets as per the needs of the store and business
  • Develop and use jewellery product knowledge to maximize and drive sales
  • Respond to and follow up sales enquiries using appropriate methods and tools
  • Engage, develop and maintain key relationships with the key consumers
  • Ensure VM presentation standards meet company requirements and reflect the brand
  • Ensure housekeeping standards are maintained to a high standard to reflect a luxury jewellery brand
  • Assist in the planning and delivery of store event.

Web:

  • First point of contact for customers contacting the website, ensuring all communication is answered within 2-3 hours where possible, via email, Live chat and Facebook Messenger.
  • Aid in order fulfilment during weekend hours – Jewellery cleaning, boxing, invoice creation, packing, posting, and maintaining excellent send-out standards.
  • Respond to any customer enquiries, questions and complaints from the site and in store; ensuring the highest levels of service is given every time, escalating to management where necessary.
  • Managing the returns process, ensuring customers are notified of issues and discounts negotiated, per policy.
  • Dealing with all customer enquiries; chasing deliveries, resolving simple technical issues and forwarding client queries to relevant stores where necessary.
  • Ensuring customers are updated regularly regarding any ongoing queries.
  • Carry out additional duties and to take on extra responsibilities as and when required

 

About you

  • Excellent customer service experience within the retail and office environment
  • Excellent written and verbal communication skills.
  • Tech Savvy
  • Good knowledge of live chat systems, Facebook messenger and Magento.
  • Good team player.
  • Able to take initiative and work well independently.
  • Excellent eye for detail and good organisational skills.
  • Experience with Microsoft packages.

 

Please send your cover letter and CV to Westbourne@dinnyhall.co.uk stating ‘Retail & E-commerce Sales Associate’ in the Subject Line. 

 

Luxury Jewellery Retail Sales Consultants

Location: London

Salary/Rate: Competitive + benefits


We are currently recruiting jewellery sales consultants to work in our London based stores.

Applicants must have a very high standard of personal presentation and excellent customers service skills as here at Dinny Hall we pride ourselves on our extremely high standard of customer service throughout the entire company. Applicants must have experience in luxury retail. A knowledge of fine jewellery would be an advantage.

Please send your CV and covering letter to Shai  at westbourne@dinnyhall.co.uk quoting refernce RSC-LDN

Competitive salary based on candidates' experience.